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O&M Manuals & Technical Authoring

We take the stress out of project handovers with our inhouse digital O&M systems, or your CMS/CDE, using our managed services teams and technical authors.

  • Highly-structured content
  • Fully managed service
  • Digitally hosted & delivered
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About Us

Since 1998, COGNICA have been preparing digital O&M manuals and providing technical authoring services for construction and utilities customer project handover. With over 6000 projects, 6 million documents and over 25 years’ experience, you can be sure your handover project is in safe hands.

COGNICA

“Our mission is to deliver precise, timely, and cost‑effective O&M and associated technical authoring documentation that enables safe, efficient, and sustainable operations across construction projects and water utilities sites.”

COGNICA is a leading provider of digital O&M documentation and technical authoring solutions. From our origins in digitising extensive paper-based manuals for the water utilities sector, we have evolved to deliver advanced digital document management systems. Our services incorporate BIM standards, innovative NaviDoc digital O&M manual solutions, SharePoint integration, and comprehensive technical authoring to ensure seamless project handovers.

We respond proactively to regulatory changes, including UK fire safety requirements following the Grenfell Inquiry, by offering Regulation 38 Fire Safety Packs for handovers and ongoing estate management. Updates to the Building Safety Act and the Golden Thread initiative have driven enhancements such as live O&M systems, full audit trails, version control, and integration with leading platforms including ViewPoint, Aconex, Asite, and Procore.

With experience across diverse sectors; commercial, residential, education, healthcare, and infrastructure, we prioritise customer needs, delivering consultancy and best practice as standard. Our goal is simple: accurate, timely, and compliant digital handovers every time.

As part of the RSK Group, COGNICA benefits from extensive resources and collaborative opportunities, reinforcing our position as trusted experts in O&M documentation and digital handover solutions.


Our Core Values

Integrity

Trust, reliability and quality are essential to our business success.

Customer Focus

We work closely with our customers to deliver exceptional quality and value. Your information, our expertise.

People

We invest in our people through recognition, training and progression to ensure we protect our most valuable assets.

Adaptability

Change is a natural part of business, we welcome change for the opportunities it offers.

Commitment

We commit to what we can achieve, we deliver what we commit to, we strive to support all our customers’ requirements to the best of our ability.

COGNICA business sign

History and Development

In the late 1990s, a major water utilities agency faced a growing number of operational and maintenance issues involving its asset base. They needed an efficient system to manage the operation and maintenance of their vital data for site management and maintenance.

This was the birth of COGNICA. We developed an industry first digital O&M solution to host all water utility site O&M documentation for historical and future projects and COGNICA are proud to still provide to this date.

COGNICA then branched out of water utilities and now is a leading provider of digital O&M solutions to multiple sectors, including Construction, Education, Healthcare, Residential, Renewable Energy, Commercial, Government and more.

COGNICA has innovated beyond O&M manuals to incorporate technical authoring, digital hosting, direct publication into customer SharePoint sites, integration with 3rd party CDEs/CMS such as ViewPoint, Aconex, Asite, Procore etc, embedding O&M documentation with 3D reality capture laser scans with our Insite360 application service and more. Customers can be sure their project handover and site maintenance documentation is in safe hands.

During 2020 COGNICA joined RSK Group and became part of a much larger ecosystem of complementary business services giving us access to a global network of expertise, helping to provide an even stronger service to our customers. Discover more about RSK Group here.

Services
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2023

COGNICA integrate with 3rd party construction management systems

Our team will extract files directly from your CDE systems (e.g. Viewpoint, Aconex, Asite etc), collate and publish your O&M into your preferred format and destination. This includes supplementing with additional technical authoring, project management, quality control, and support.

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2022

COGNICA launch Gold, Silver, Bronze Technical Authoring tiers

Our technical authors write building & site documents for your project, using our Bronze, Silver & Gold service tiers to meet your exact service level requirements.

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2021

Regulation 38 - Fire Safety Solutions launched

Due to the Grenfell enquiry updates to Regulation 38 are introduced. COGNICA launches Fire Safety solutions suiting all customers from separation of Operation & Maintenance manuals, Technically Authored Regulation 38 documentation and Insite360 Fire Safety compliance solutions

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2020

RSK acquire COGNICA

COGNICA joins the RSK Group of companies and delivers further technological advancements including collaboration with sister companies

2019

Insite360 Lifecycle Management is introduced

COGNICA's Reality Capture technology is branded to Insite360, offering immersive site scans and lifecycle solutions to construction and estates management, with bespoke solutions provided for multiple sectors

2018

Southern Water Adopt Cloud-Hosted Site Scans

Southern Water award a ground-breaking contract to COGNICA for the delivery of cloud-hosted site scans for over 25 clean water treatment works to support regulatory checks and design capabilities

2017

New Technology Partnership

COGNICA & NavVis sign a partnership for mobile mapping and reality capture of sites

2013

New Market Expansion

COGNICA win new contracts with University of Leeds and Signature Care Homes marking the start of market diversity. Both clients are still partnering with COGNICA.

2011

New Functionality Delivered

Enhanced adaptors to improve delivery and external user experiences

2009

Upgraded Platform

Web-based technology utilising SharePoint is introduced to all customers

2005

New Sector Wins & Technical Authoring Introduced

COGNICA diversify their Customer base moving into the Construction Industry with partners such as Kajima and Costain. BREEAM, Building Logbooks and Home User Guides now offered as part of a new Technical Authoring department

2003

New Platforms Announced

Severn Trent request a move to a Lotus Notes Platform was introduced along with a new collation tool created to enable collaboration by a wider internal audience, allowing for updates. COGNICA launch Matrix, a secure web-based collation tool, enabling multiple providers to collaborate.

1998

COGNICA was founded

Severn Trent Water and the Water Research Centre partnered to produce a pilot project to digitise Severn Trent's Operation & Maintenance Manuals and Assets for all Treatment Works. 

COGNICA's performance throughout was excellent. Requests responded to by return. Final delivery of manuals as promised

Design Manager, Fleet Services, Galliford Try

Providing clients with complete confidence

COGNICA’s quality management systems provide our clients with complete confidence in the reliability of our products and solutions and is a registered
member of the ICO for Data Protection under reference ZA751681.

COGNICA hold a number of active quality certifications including ISO 9001 certification for collation and delivery of information (DNV), ISO 14001 for its
Environmental Management System (DNV), ISO 45001 Occupational Health and Safety System (DNV), ISO 19650-2:2018. for BIM delivery (BSI). In
addition, COGNICA hold further accreditations in Builder’s Profile Premium, Constructionline Gold, Achilles UVDB Silver, Acclaim (SSIP scheme), IHEEM affiliate and
CSCS cards for construction site safety.

For all your project handover enquiries:

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Meet the Team

The COGNICA  business is built around teams of project managers, document handlers, technical authors, BIM technicians, LIDAR scanning engineers and IT.

Barry Crisp

Managing Director
    Barry's experience in the systems & technology sector spans over 20 years, having held leadership positions in several UK businesses overseeing business structure, strategy, design & development including Information and Document Management, Fin/Ops BI Performance Reporting, Business Planning SaaS solutions for global blue-chip automotive, financial and construction sectors. He loves efficiency, effective design, and tech innovation.
Christie Miller

Christie Miller

Head of Operations

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Christie’s has over 19 years of customer focused delivery across multiple industries, from International Relocation for blue-chip clients, to Estate Management and the Construction Industry. Her primary focus is to ensure that Customers have full confidence in what we do. She excels at problem-solving, enjoys efficiency and ensuring the team are ahead of the curve.

    Scott Wichall

    Scott Wichall

    IT and Engineering Manager

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    Scott has over 25 years in the IT and document management industry, specialising in the Microsoft technology stack, spanning both operations, security, development and support.  

    David Gillies

    David Gillies

    Solutions Consultant

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      David has over 25 years’ experience in knowledge management and digitisation in both the construction and water sectors.
    Anna Smith

    Anna Smith

    Commercial Services Manager

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    Anna's 20+ years industry experience with analysing O&M project requirements for construction and utilities projects, managing customer accounts, sales pipelines and coordinating marketing activities ensures our customers are in good hands with COGNICA.

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    Our solutions

    Water Utilities Documentation

    Delivering accurate O&M manuals and technical operating guides for water utilities, ensuring compliance and efficient site commissioning.

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    Legacy Paper O&Ms to Digital Conversion

    Fully managed conversion of legacy paper to digital O&Ms, no project too big or too small.

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    O&M Manuals & Technical Authoring

    We take the stress out of project handovers with our inhouse digital O&M systems, or your CMS/CDE, using our managed services teams and technical authors.

    More

    Your O&M Documentation in SharePoint

    O&Ms delivered directly into your SharePoint tenant, full site setup, configuration, and training.

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    Our Projects

    An insight into some of our clients projects utilising our services

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    Insite360 Laser Reality Capture Surveying

    Insite360 Laser Reality Capture Surveying

    Reality Capture digital twin laser scans with optional O&M document mapping

    COGNICA utilised NAVVIS VLX lidar photogrammetry mobile laser scanning technology to rapidly capture large-scale sites at speed, adding Points of Interest (POI) markers with embedded content.

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    Glass Futures, Bowmer & Kirkland - O&M Documentation Management

    Glass Futures, Bowmer & Kirkland

    O&M Documentation Management

    Bowmer & Kirkland were having delivery issues with their current provider and reached out to COGNICA to help.

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    The Cheng Yu Tung Building, BAM - O&M Documentation Management​

    The Cheng Yu Tung Building, BAM

    O&M Documentation Management

    COGNICA facilitate and supervise the compilation and creation of the Operations and Maintenance Manual

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    O&M Quotation Enquiry

    Please contact us to enquire about COGNICA's solutions, services and quotations:

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