Our Technical Authoring Services are now offered in a range of service tiers, many of our documents being offered at Bronze, Silver or Gold level. The three tiers have been introduced so that we can increase the range of documents available to our customers, to better suit their needs and budgets, without compromising on the quality of the documents that they receive.
It is not possible to offer all documents at all levels, for example:
Building Logbooks are a legal requirement in new buildings and in existing buildings where services are changed. Our logbook follows the industry standard CIBSE TM-31 template which provides information on the services within the building. In this case our service level reflects the amount of chasing of subcontractors and verification of information that is done on the client’s behalf without compromising the content of the document.
Building User Guides are aimed at building occupants and management, providing a non-technical review of the building and its service systems. examples:
The Home User Guide (HUG) is a document that introduces the new homeowner of the features and systems installed in their house. This also provides advice to the owner on how to operate and care for their home in the most energy efficient manner. Individual guides for each apartment are delivered on either a memory stick or paper manual (or both) so that they can be handed over to the Tenant / Homeowner. At Bronze level each unit will receive a guide which is non-property specific and covers all of the fixtures and fittings within the development, whereas at Gold level each Home User Guide is individually tailored to the apartment.
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