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Glass Futures, Bowmer & Kirkland

O&M Documentation Management
COGNICA - Glass Futures, Bowmer & Kirkland - O&M Documentation Management
Bowmer & Kirkland were having delivery issues with their current provider and reached out to COGNICA to help provide them with an O&M service as a trial for one of their projects called Glass Futures.
COGNICA - Glass Futures, Bowmer & Kirkland - O&M Documentation Management

The requirement;

Bowmer & Kirkland required a professional, efficient and quality service for providing their Operation & Maintenance Manuals at construction handover to their client. The key reasons for reviewing products and services from COGNICA were as follows:

•COGNICA’s significant experience in O&M collation could reduce Bowmer & Kirkland efforts in chasing their supply chain, reviewing the quality, consistency and collating the documentation.

•COGNICA’s user friendly Matrix system further reduced the administrative burden for Bowmer & Kirkland’s document controller and their supply chain.

•COGNICA’s dedicated project team were easily contactable and dealt with tasks quickly to ensure the project finished on time and a professional handover took place.

COGNICA - Glass Futures, Bowmer & Kirkland - O&M Documentation Management

The solution;​

Bowmer & Kirkland had a dedicated Project team and account manager who oversaw the Glass Futures project, providing Bowmer & Kirkland with a high-quality and experienced service from start to finish.

Bowmer & Kirkland also utilised COGNICA's standard structure and the benefit of using COGNICA's in-house document collation system, ‘Matrix, providing efficiencies and access to review the progress of the manual 24/7.

COGNICA - Glass Futures, Bowmer & Kirkland - O&M Documentation Management

The feedback;

Very pleased with the finished O&M manual via NaviDoc and the Building User Guide

As Bowmer & Kirkland’s experience was very positive and we are pleased in all areas we have already put another project to COGNICA with more in the pipeline and look forward to working together in the future.

“Matrix was very easy to use saving us time & the COGNICA project team were absolute stars & if there was anything we needed they were there”

Paul Neilson    |    Contracts Manager Bowmer & Kirkland​

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